FAQ & contact
Questions? Start here.
Here are the questions we hear most. If you can’t find your answer, send us a message using the form below.
Frequently asked questions
FAQ
No matching questions. Ask us with the contact form
App, reservations & payments
Q. Where can I get the app?
It is in development and testing, and not yet on the App Store or Google Play. You can also contact our LINE official account (@939hqcxi) about release and pilot plans.
Q. What kind of food can I buy?
Meals left over that day at our partner restaurants. We don’t show restaurant names; we show the pickup point, what the meal is, its allergens and where the ingredients come from.
Q. How are prices set?
Prices drop step by step as the sell-by time gets closer. Check the current price in the app when you buy.
Q. Can I cancel a reservation?
You can cancel an active reservation before handover. In the demo, cancellation more than 30 minutes before the planned pickup is recorded as a full refund; at or after that cutoff it is not refunded (for a 20:00 pickup: before 19:30 is refunded; from 19:30 it is not). No real money is transferred.
Q. Is this home delivery?
Pick up your meals from the truck at the place and time you choose in the app, and show your reservation QR code to the driver. We do not deliver to your home. The times shown are examples; trial dates are not yet decided.
Q. Are payments real?
This is a graduation-project demo. Payments and refunds are simulated, with no real charges or public sales. Payment methods for real operation will be announced before launch.
Q. What if there is not enough food, the truck is late, or I miss pickup?
In the trial version, orders we cannot provide are treated as refunded. Contact the team if the truck is late or does not arrive. Orders not collected before the truck leaves are cancelled, without a refund if you miss pickup for your own reasons. No real money moves at this stage. We will explain the conditions before the service launches.
Food safety
Q. How do you keep food safe, and what if something is wrong?
Restaurants enter sell-by times and allergens, and drivers record temperatures and photos at collection. Before trial runs, we still need to check refrigerated transport, which food can be accepted, and how to stop sales and find affected orders if a problem occurs. If something seems wrong, do not eat the meal; contact the team with your order number, pickup time and photos. Real refrigerated transport has not yet been fully tested.
Q. I have allergies.
Each meal lists its allergens (28 items). Meals are prepared in shared kitchens, so traces of other ingredients can’t be ruled out. If you’re concerned, please don’t purchase.
Pilot participation
Q. I want to join a pilot as a restaurant or driver
Use the form on the “For restaurants” or “For drivers” page. Participation terms and pilot dates are not yet confirmed and will be discussed individually.
Contact
Contact form
For restaurant partnerships or driver applications, please use the form on each page.
Sent
Thank you for contacting us. We have sent a confirmation email to the address you entered and will reply after reviewing your inquiry.
If the confirmation email is missing, check your spam folder. If you still cannot find it, contact us on LINE. Do not send passwords or card numbers.
Contact us on LINE